Getting Support
This page explains how to get help with Certify for Business Central.
Before Contacting Support
Gather the following so support can help you quickly:
- What you did — the action you ran (for example, Get Expense Reports or Generate Journal).
- The exact error message — including any path, reason phrase, and HTTP status code shown.
- Your environment — production or sandbox, and the Business Central version.
- The app version — currently 2.0.0.42 (see Release Notes).
- Debug output — if it's a connection or data issue, reproduce it with Use Debug Mode enabled to capture the raw API response.
Using Debug Mode
Enable Use Debug Mode on the Certify Setup card to display the raw responses the app receives from Certify (for example, when loading reports or categories). This is the fastest way to see exactly what Certify is returning. Turn it off again once you've captured what you need.
Self-Service Checklist
Many issues are resolved by re-checking:
- Connection credentials and Base URL — API Connection Setup
- Journal batch number series — Journal Template and Batch
- Category and dimension mappings — Mapping Issues
- License status in production — Registration
Contacting hougaard.com
For support, licensing, and renewals, visit:
- Product and support page: https://www.hougaard.com/Certify/
- Purchase / license: https://www.hougaard.com/product/certify/