Home / New Support Portal

Welcome to Our New Support Portal!

We've moved our support system to a brand new home — right here in the hougaard.com partner portal. Same great support, better experience.

Your existing tickets are already here

We've migrated all support tickets from our old system. Simply register or log in with the same email address you used before, and you'll find all your previous tickets waiting for you — history, attachments, and all.

Get Started Now

Register or sign in to access your support tickets, track status, and get faster help.

Register & Sign In Already registered? Log in
What's New & Improved

Conversation View

All replies in a clean chat-style thread. No more lost email chains.

Easy Attachments

Upload screenshots, logs and files directly to your ticket with drag & drop.

Status Tracking

Real-time status updates so you always know where your ticket stands.

Getting Started is Easy
  1. 1

    Click "Register" above

    Use the same email address you used with our previous support system. This ensures your old tickets are linked automatically.

  2. 2

    Log in to the portal

    After registration, sign in with your new credentials. You'll land on your personal dashboard.

  3. 3

    Find your tickets

    Navigate to Support in the top menu. All your existing and new tickets are right there.

Frequently Asked Questions
Will I lose my old support tickets?
Absolutely not! All your previous tickets have been migrated. Once you register with the same email address, they'll appear in your Support section automatically.
Do I need a new account?
Yes, you'll need to create a new login for this portal. But don't worry — it's quick and free. Just use the same email you used before so we can match your history.
Can I still email support directly?
You can still reach us by email, but we encourage using the portal for faster response times, better tracking, and the ability to attach files directly to your tickets.
What products does this support portal cover?
All hougaard.com products are covered — Advanced Cloud Security, Advanced Financial Reporting, Advanced Portal Designer, Simple Object Designer, SharePoint Connector, Erik's ToolBox, and more.
I can't find my old tickets after registering. What should I do?
Make sure you registered with the exact same email address you previously used. If your tickets still don't appear, please open a new ticket and let us know — we'll sort it out right away.
Why Use the Portal?

Faster responses — tickets go directly to the right team

Full history — every message and attachment in one place

Status tracking — always know where your ticket stands

Secure — your data is always private and protected

We're excited to serve you better.

Get Started Now
This portal is built with Advanced Portal Designer for Business Central.