Advanced Cloud Security Documentation
Index

Support

This guide explains how to get help with Advanced Cloud Security, including self-service resources, contacting support, and reporting issues.

Self-Service Resources

Documentation

This documentation covers:

  • Installation and setup
  • Feature configuration
  • Troubleshooting common issues
  • Best practices

Use the search function or table of contents to find relevant information.

Online Resources

Visit hougaard.com/security for:

  • Product information
  • Knowledge base articles
  • FAQ and updates
  • Video tutorials

Before Contacting Support

Gather Information

Before reaching out, collect:

Information Details
ACS Version From Extension Management
BC Version Platform and application version
Environment Production, Sandbox, On-Premises
Issue Description Clear description of the problem
Steps to Reproduce How to recreate the issue
Error Messages Exact text or screenshots
Recent Changes What changed before issue started

Basic Troubleshooting

Try these steps first:

  1. Refresh Browser (F5 or Ctrl+R)
  2. Clear Browser Cache
  3. Regenerate Extension
  4. Verify Extension Is Installed
  5. Verify License Status
  6. Review Effective Security

Check Documentation

Search this documentation for:

  • Error messages
  • Feature names
  • Symptom descriptions

Many common issues have documented solutions.

Contacting Support

Support Website

Primary support contact:

Support Request Information

Include in your request:

Environment Details:

  • Business Central version (platform and application)
  • ACS version (from Extension Management)
  • Deployment type (SaaS, On-Premises)
  • Company name (if relevant to issue)

Issue Details:

  • Clear description of the problem
  • Expected behavior vs. actual behavior
  • Steps to reproduce
  • When issue first occurred
  • Any error messages (exact text)

Configuration Information:

  • Security features involved
  • Users affected
  • Relevant configuration screenshots

Response Times

Support response times depend on:

  • Issue severity
  • License/support level
  • Time of submission

Typical responses within 1-2 business days.

Reporting Bugs

What to Report

Report bugs when:

  • ACS doesn't work as documented
  • Unexpected errors occur
  • Extension generation fails incorrectly
  • Security isn't applied correctly

Bug Report Format

Summary: Brief description of the bug

Environment:

  • BC Version: XX.X.XXXXX
  • ACS Version: X.X.X.XXXX
  • Browser: Chrome/Edge/etc.

Steps to Reproduce:

  1. Step one
  2. Step two
  3. Step three

Expected Result: What should happen

Actual Result: What actually happens

Additional Information:

  • Screenshots
  • Error messages
  • Configuration details

Feature Requests

Suggesting New Features

We welcome feature suggestions:

  • Submit through support website
  • Include use case description
  • Explain business value
  • Provide examples if helpful

Feature Request Format

Feature Name: Brief name for the feature

Description: What the feature should do

Use Case: Why this feature is needed

Business Value: How it helps users

Examples: Specific scenarios where it would help

Emergency Support

Critical Issues

For critical production issues:

  1. Attempt basic troubleshooting
  2. Check if issue is ACS or BC related
  3. Contact support with "URGENT" in subject
  4. Include all relevant details

Temporary Workarounds

While waiting for support:

  1. Can you temporarily disable the problematic feature?
  2. Can you work in a different company?
  3. Can you use a workaround?

Community Resources

Business Central Community

  • Microsoft Dynamics Community forums
  • Partner community discussions
  • User groups
  • Microsoft Learn for BC
  • BC documentation
  • AppSource reviews and discussions

Training and Consulting

Additional Services

Available from Hougaard:

  • Implementation consulting
  • Configuration assistance
  • Custom development
  • Training sessions

Contact through hougaard.com for more information.

License Support

License Issues

For licensing questions:

  • Renewals
  • Upgrades
  • Transfers
  • Billing

Contact through hougaard.com/security

License Information Needed

  • Current license key (partial is fine)
  • Tenant ID
  • Issue description
  • Order/invoice number if available

Feedback

General Feedback

We appreciate feedback on:

  • Documentation quality
  • Product usability
  • Feature effectiveness
  • Support experience

Submit through support website or during support interactions.

Documentation Feedback

If you find documentation issues:

  • Missing information
  • Unclear explanations
  • Incorrect content
  • Suggestions for improvement

Let us know through support channels.

Support Best Practices

For Fastest Resolution

  1. Be Specific - Clear problem description
  2. Include Details - Version numbers, error messages
  3. Provide Steps - How to reproduce
  4. Attach Screenshots - Visual evidence helps
  5. Check First - Try basic troubleshooting

Communication Tips

  • Respond promptly to support questions
  • Provide additional information when requested
  • Test suggested solutions and report results
  • Confirm when issue is resolved