Support
This page explains how to get help with Simple Agent Designer, report issues, and access additional resources.
Getting Help
Self-Service Resources
Before contacting support, try these resources:
| Resource | Description |
|---|---|
| This Documentation | Comprehensive guide covering all features and configuration |
| Common Issues | Solutions for frequently encountered problems |
| Process Activity Logs | Detailed records of what agents did during processing — use View Last Run on any workload |
| Debug Run | Real-time monitoring of workload processing — use Debug Run on the Workload Card |
Diagnostic Information
When investigating an issue, gather this information:
- Business Central version — search for "System Information"
- Extension version — search for "Extension Management" and find Simple Agent Designer
- AI Provider and model — which provider and model is the affected agent using?
- Process activity — use View Last Run or View Last Run Data to capture the processing log
- Error messages — note the exact error text from any error dialogs
- Steps to reproduce — what actions lead to the issue?
Contacting Support
Hougaard Support
For issues related to Simple Agent Designer functionality, licensing, or configuration:
- Website: Visit the Hougaard support page
- Email: Contact Hougaard through the support channels listed on their website
What to Include in a Support Request
To help support resolve your issue quickly, include:
- Your Business Central version (e.g., BC 26.1.0.0)
- Simple Agent Designer version (e.g., 2.0.0.79)
- A clear description of the issue — what you expected vs. what happened
- Steps to reproduce — how to trigger the issue
- Screenshots or activity logs — especially from Process Activity or Debug Run
- AI Provider information — which provider and model are involved (do NOT share API keys)
- Any error messages — exact text or screenshots
AI Provider Support
For issues related to your AI provider account (billing, rate limits, model availability):
| Provider | Support / Portal |
|---|---|
| ChatGPT OpenAI | OpenAI Help Center — keys: platform.openai.com/settings/organization/api-keys |
| Anthropic (Claude) | Anthropic Support — keys: platform.claude.com/settings/keys |
| Google Gemini | Google AI for Developers — keys: aistudio.google.com/app/apikey |
| xAI Grok | console.x.ai — docs.x.ai |
| Mistral | help.mistral.ai — keys: console.mistral.ai/api-keys |
| DeepSeek | platform.deepseek.com — keys: platform.deepseek.com/api_keys |
| Moonshot Kimi | platform.moonshot.ai — keys: platform.moonshot.ai/console/api-keys |
| Alibaba Qwen | Alibaba Cloud Model Studio |
| Zhipu GLM | z.ai — keys: z.ai/manage-apikey/apikey-list |
| MiniMax | platform.minimax.io |
| Azure OpenAI | Azure Support |
| LM Studio | LM Studio Community |
Business Central Platform Issues
For issues related to Business Central itself (permissions, data, extensions framework):
- Contact your Business Central partner or administrator
- Visit Microsoft Learn for BC documentation
- Use the Business Central in-product help (? icon)
Reporting Bugs
If you believe you have found a bug in Simple Agent Designer:
- Verify it is reproducible — can you trigger the issue consistently?
- Check the Common Issues page — the issue may already have a known solution
- Gather diagnostic information (see above)
- Contact Hougaard support with a detailed bug report including:
- Steps to reproduce
- Expected behavior
- Actual behavior
- Environment details
- Relevant activity logs
Feature Requests
If you have ideas for new features or improvements:
- Contact Hougaard through their website
- Describe the use case and how the feature would help your workflow
- Include examples of the expected behavior
Licensing Support
For licensing-related questions:
| Issue | Action |
|---|---|
| New license purchase | Contact Hougaard or visit the Hougaard website |
| License activation | See Registration |
| License renewal | Contact Hougaard before your license expires |
| License transfer | Contact Hougaard support for environment transfers |
| Trial extension | Contact Hougaard to discuss trial extension options |
Tips for Effective Troubleshooting
- Start with the activity log — process activity records tell you exactly what the AI said and did
- Use Debug Run — real-time monitoring helps identify where things go wrong
- Simplify the scenario — test with a minimal workload before adding complexity
- Check permissions — many issues stem from missing BC permissions
- Verify AI provider — test your API key with the Interactive Agent chat
- Review instructions — unclear or contradictory agent instructions cause unpredictable behavior
- Try a different model — some models handle certain tasks better than others